We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
100% Satisfaction Guarantee
We expect our customers to be totally excited with the products we sell and the service we provide. If at any time in the next 30 days you are NOT 100% satisfied with your purchase, we’ll provide you with a return shipping label to ship it back to us.
Errors, Defects, or Damaged Items
In the unlikely event that we’ve made an error with your order or a product is defective or damaged in shipping, please email us at [email protected] so that we can make it right! If a product is found to be defective, we may have a replacement shipped, so it’s important that you contact us first before returning it.
Important Notes About Returns & Exchanges
If merchandise is returned in “as-new” condition in its original packaging within 30 days of purchase, a credit for the item will be issued to the method of payment used when the order was placed. If merchandise is opened, a store credit will be issued in the form of a Chiboz Gift Certificate. All returns MUST include a valid RMA (Return Merchandise Authorization) number issued by Chiboz Cookware. Returns we receive damaged because of inadequate packaging or product misuse will be limited to a store credit.